The issue may be caused by one or more of the following reasons:

1. You're using WeChat downloaded from unofficial channels.

2. You're using an Android emulator (such as Bluestack, Andy, or Youwave) or other unofficial plugins to run WeChat.

3. You've been reported for sending content containing lewd content, violent materials, scams, inappropriate rumors, or annoying ads.

4. You are using a virtual phone number rather than a fixed phone number service for registering your account such as from Skype In, Google's Project Fi, Google Voice, Nexmo, etc. We suggest that you register using a different mobile phone number that is not provided by a virtual phone service.

If your account has been temporarily blocked.

Troubleshoot this problem by following the instructions when you try to log in. If you're unable to unblock your account, tap here.

If your account has been permanently blocked.

When your account has been permanently blocked due to a serious violation of the WECHAT TERMS OF SERVICE, we will restrict the use of the account and will not be able to unblock the account for you.

If your WeChat Pay account still contains funds or other assets, WeChat will automatically open the assets entrance. You will still be able to log in to WeChat to withdraw funds from your Balance. However, because your account involves illegal operations, other features of the account will be restricted from using and we will be unable to release the restrictions. If you still need to use WeChat, we advise you to register for a new WeChat account and be sure to review and comply with the WECHAT TERMS OF SERVICE.