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I'm not getting notifications when I receive new messages.

Troubleshoot this problem by the methods below:

1. Check whether your WeChat account is logged in. If not, you must open WeChat and log in with your account and password.

2. Check whether message notification is enabled in 「Me」->「Settings」->「Notifications」-> Enable 「Notifications」

3.Check  whether Mute Notifications is enabled in a single chat. Click in a chat session,tap the icon on top right  then turn off 「Mute Notifications」

4. Check whether you've allowed your iOS device to notify you of new messages in 「Settings」->「Notifications 」->「WeChat」-> 「Allow Notifications」/「Sounds」/「Badge App Icon」/「Show on Lock Screen」.

Note: If this problem persists, you can uninstall WeChat and download a new version from the App Store to install it again; We suggest you backup your chat history before uninstalling to prevent data loss.


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