{"faqlist":[{"nodedetail":{"id":"120813euejvf150504yr2uuq","pid":"1003432","nav":[{"id":"1000344","des":"My Account"},{"id":"1003432","des":"Security"},{"id":"120813euejvf150504yr2uuq","des":"How do I unblock my account?"}],"title":"How do I unblock my account?","isleaf":0,"content":"
This may be caused by the following reasons:
1. You're using WeChat downloaded from unofficial channels.
2. You're using an Android emulator ( such as Bluestack, Andy, Youwave ) or other non-official plugins to run WeChat.
3. You've been reported for sending content containing lewd content, violent materials, scams, inappropriate rumors, or annoying ads.
4. You are using a virtual phone number rather than a fixed phone number service for registering your account such as from Skype In, Google's Project Fi, Google Voice, Nexmo, etc. We suggest that you register using a different mobile phone number that is not provided by a virtual phone service.
If your account has been temporarily blocked.
Troubleshoot this problem by following the instructions when you try to log in. If you're unable to unblock your account, tap here.
If your account has been permanently blocked.
When your account has been permanently blocked due to a serious violation of the WECHAT TERMS OF SERVICE, we will restrict the use of the account and will not be able to unblock the account for you.
If your WeChat Pay account still contains funds or other assets, WeChat will automatically open the assets entrance. You will still be able to log in to WeChat to withdraw funds from your Balance. However, because your account involves illegal operations, other features of the account will be restricted from using and we will be unable to release the restrictions. If you still need to use WeChat, we advise you to register for a new WeChat account and be sure to review and comply with the WECHAT TERMS OF SERVICE.
","hot":1,"keyword":"block,blocked, blocked account, block account, block wechat, blocked wechat account, unable to log in, unable to log in wechat account, unblock, unblock account, unblock wechat"}},{"nodedetail":{"id":"161223jinnij161223qiabin","pid":"1001146","nav":[{"id":"1001086","des":"Chats"},{"id":"1001146","des":"Chat History"},{"id":"161223jinnij161223qiabin","des":"How do I backup/restore chat history through WeChat for Windows/Mac?"}],"title":"How do I backup/restore chat history through WeChat for Windows/Mac?","isleaf":0,"content":"Any member of a group chat can add additional contacts to participate in the group.
1. To add a member, enter the group chat and tap \"...\" in the top right corner. Tapping the \"+\" button will allow you to add a member from your list of contacts.
2. Users can scan a Group QR Code to join a group: Enter a group chat > tap \"...\" in the upper right corner > Group QR Code > tap \"...\" upper right > tap Save Image or Sent to Chat. Send the group QR Code to your WeChat friends, who can scan the QR Code to join the group chat.
Note:
1. A group chat can add up to 500 members.
2. A group QR Code is valid for 7 days.
WeChat was designed with your privacy and safety in mind. For this reason, WeChat does not store your chat data on our servers to make sure that only you and your intended recipient(s) can view your messages.
However, your chat data will always be available within the app on your device as long as the app is not removed and your phone has sufficient storage space.
If you wish to back up your chat log or transfer your chat log to a new device, use the Migrate Chats to Another Device or Favorites feature.
In certain regions, in order to protect underage minors, it is required by regulators to obtain consent from a parent or legal guardian before underage minors can use WeChat. In these cases, payment card verification is used to verify the parent or legal guardian's consent for their child to use WeChat. WeChat supports most payment card types including VISA, Mastercard, UnionPay, American Express, Discover, JCB, and more. When verifying a payment card, you may incur a temporary charge up to 1 EUR (or equivalent value in your currency) which will be refunded upon verification. Additionally, your payment card data is safely and securely transmitted to our third-party European payment processor Adyen and your payment card data will not be bound to your account nor stored on WeChat's servers.
At WeChat, user privacy and data protection are our top priorities. WeChat considers user privacy and data protection not just our company's responsibility, but also a key part of our users' experience.
WeChat securely encrypts your sent and received messages between our servers and your device to help prevent unauthorized third parties from intercepting your messages as they are being delivered over the internet. WeChat uses industry-standard encryption practices and technologies, including specifically the Advanced Encryption Standard (AES) 256, to protect the security and confidentiality of data during transit and at rest. The AES algorithm was and remains approved by the National Institute of Standards and Technology (NIST) to encrypt U.S. federal sensitive (unclassified) information. AES-256 uses 256 bits to encrypt data and is currently the maximum available under the AES algorithm (as compared to AES-128 and AES-192).
To better maintain the privacy of your messages, it's important to make sure that you follow some safety tips. Read more about how to best secure your WeChat account on all of your devices.
We do not permanently retain the content of any messages on our servers whether they are text, audio or rich media files such as photos, videos, or documents, unless you or your recipient saves them as a Favorite, or it is a message the administrator of your group chat added as a Group Notice. Once 72 hours has lapsed since you sent your chat message, or 120 hours for images, audio, videos, and files, WeChat permanently deletes the content of the message on our servers. You may at any time remove any message content from Favorites and it will be deleted from our servers. Upon deletion, neither WeChat nor any and third party will be able to view the content of your message.
When you long-press a message and select Translate, the message may be translated via a third-party translation service provider. Our service providers are required to provide the same or equal protection of user data as stated in the WeChat Privacy Policy and are prohibited from retaining, using, or disclosing your information except as necessary to provide services to us.
WeChat also does not use the content of chat messages for analytical purposes or data mining.