If you are unable to unblock your account, see which reason below may apply to you and follow the steps provided:
1. You might be using a phone number for a WeChat account that is operating abnormally:
A phone number linked to an inactive or blocked account cannot be used for unblocking other accounts. You're recommended to use another phone number to unblock.
2. You cannot use a phone number provided by a virtual network operator:
For WeChat account security, phone numbers provided by virtual network operators such as Skype Out, Google Voice, RingCentral, and others cannot be used for unblocking WeChat accounts. It's recommended that you unblock your account using a phone number registered under your name at your mobile operator.
Note: The phone number already linked to your WeChat ID is excluded from this restriction.
3. The friend's WeChat account you provided may not be qualified:
Enter the phone number for a WeChat user who meet the conditions below to unblock your account:
1) If you registered your account outside of mainland China, you can ask either a mainland China user or a user outside of mainland China to help confirm your identity, but the conditions below should be met:
a. If asking a user outside of mainland China to help unblock your account, they don't have to be friends with you on WeChat - they can be any user.
b. If asking a mainland China user to help unblock your account, they must be friends with you on WeChat.
2) If you registered your account in mainland China, you can only ask other mainland Chinese users to help unblock your account, and the conditions below should be met:
a. If asking a user registered in the same province as you to help unblock your account, they don't have to be friends with you on WeChat.
b. If asking a user registered in a different province in China to help unblock your account, they must be friends with you on WeChat.
Note: Whether a blocked account is registered inside or outside of mainland China is determined by the region where the account was registered (not the region displayed in the user's profile); the user helping you unblock your account must be a WeChat user registered for more than six months and is operating their account normally. Users registered for less than six months or that were blocked recently are not able to assist others in unblocking accounts.
4. Your WeChat account has been registered for 14 days or less:
If your account was registered in the past 14 days, use your account's linked phone number to unblock your account.
If the linked phone number is unavailable, wait until 14 days have passed since registering and use another phone number to unblock your account.
5. The phone number you are currently using to unblock your account is not the same as the phone number you used previously to successfully unblock your account:
We recommend using the same phone number which you used to successfully unblock your account last time. If the phone number is no longer available, wait at least 31 days since your last successful unblocking before attempting to use a different phone number to unblock again.
6. The phone number reached the monthly limit of unblock operations:
In this case, you're recommended to wait until next month before attempting to unblock your account.
7. The country code of the phone number you are using to unblock your account does not match that of the phone number used to register your WeChat account:
In this case, you're recommended to use a different phone number with a country code that matches that of the phone number used to register your WeChat account.
For example, if the country code for the phone number used to register your WeChat account is the U.S. (+1), the country code for the phone number used for unblocking should also be the U.S.
8. Other reasons:
If you are using an unofficial version of WeChat or an unsanctioned plug-in, the server will not be able to accept your unblock request. Check and delete any unofficial versions of WeChat or unsanctioned plug-ins, download the latest official version of WeChat and request to unblock your account again.
Note: Use of unsanctioned plug-ins for WeChat is in violation of WeChat's Service Agreement and your account may be permanently blocked if you continue to use it.
9. None of the reasons above apply:
Tap here to provide us a detailed description of your issue and send relevant screenshots.
