If you suspect that your WeChat account has been compromised, try using the following methods to protect your account:
1. Account blocked for unknown reason
1.1 Temporary block
① For instructions on how to request your account to be unblocked,
click here.
1.2 Permanent block
① Your account cannot be unblocked. Need to withdraw your WeChat Wallet Balance?
Click here.
2. Suspect your account has been hacked?
2.1 Have you linked your account to any alternate login methods, such as a mobile number, Facebook account, email, or QQ ID?
Click here.
2.2 Haven't yet linked your account with alternate login methods?
Click here.
3. Report violations
3.1 Need to report another user for harassment, fraud, illegal activity, or other violations?
Click here.
4. Delete account
4.1 Want to permanently delete your WeChat account?
Click here.
4.2 Need to cancel your WeChat Pay account?
Click here.
5. None of the above situations apply to you? Click here.
