1. How can I request my data?

Go to Me > Settings > Privacy > My Information & Authorizations > View and Export Personal Data to request your data. To receive your data, you must provide an email address where you are able to receive emails. A verification email will be sent to the email address linked to WeChat (if no email address is linked to your WeChat account, you will be prompted to link one). Click "OK" in the email to confirm and return to WeChat to select the data you want to export. Once the request is submitted, you will see the page below. The data you have requested will be available within three business days, and a link for downloading the data will be sent to the verified email address.

2. Why haven't I received the verification email?

Ensure you have provided the correct email address and that it can receive emails. If your email is working but you still have not received the verification email, check the junk box to see whether it has been accidentally classified as junk mail.

If the email address can't be used, change to another email address on the following request page.

3. Why am I unable to link my email/confirm my request? 

The confirmation link in the email expires after a certain amount of time. After it expires, the link will become invalid. Go back to WeChat and request for the verification email to be resent.

4. After the request is confirmed, how long will it take receive the exported personal data?

WeChat will prepare your data and send a data download link to your verified email within three days of receiving a successful request.

If the security of your account becomes compromised while the data is being prepared, a notification will be sent to you via the WeChat Team to allow you to cancel the data export.

5. Why I have not received the email with my personal data download link?

Ensure you have provided the correct email address and that it can receive emails. If the email is working but you still have not received the email, check the junk box to see whether it has been accidentally classified as junk mail.

If you still do not receive the email, you can link a new email address and request the data export again.

Alternatively, tap here to contact WeChat Customer Service, who can export your data manually.  Please be aware that it may take the customer services team a long time to export the data (up to one month). You are recommended to first try exporting the data yourself.

6. How can I cancel a data export request? 

After the data export request is confirmed, you can go to Request History to see a status page and then cancel data export. 

7. Why can't I request to export my data?

First, go to wechat.com and select your mobile phone OS to update to the latest version of WeChat. "Export Personal Data" is available for WeChat users using WeChat v8.0.16 and above. Your request will be denied if your account has been compromised, or if you have reached the daily or monthly data export limit.

8. Why can't I export my chat history?

According the privacy provisions, you are entitled to access the data stored on WeChat servers. Your chat history cannot be exported because the chat history is not stored on a server.

Currently, the following types of data can be exported: personal data in My Moments, Favorites data, and personal account information.

9. How can I check the status of my request?

After your request is confirmed, you can view its status by going to View and Export Personal Data > Request History.

10. How will I know when the data are ready?

You will be sent a WeChat service notification when the data are ready to download. You can also check the status of your request via Request History.

11. How do I download my personal data? 

Once data are ready to download, an email will be sent to your verified email address. Click the link using a computer and a web page displaying a QR code will be opened in the browser. Scan this code using the Scan QR Code function on your mobile to verify your identity, and the download page will open. Click the link and download the zipped package to your local storage. Enter the password to unzip the package and access the data.

12. Why can't I download the data?

Make sure you open the download page on web browser on a PC or Mac computer and that your computer is connected to the Internet during entire download process.

13. Why I can't I unzip the file? 

Make sure the zipped package has been downloaded successfully; in certain circumstances, the files may be split into two or more zipped packages because they are too large. Download all of them and place them into the same folder.

A password must be used to unzip the package. You can find the password in the email.