If you fail to retrieve your WeChat account after you've tried the methods above, please keep the retrieval ticket number and the error screenshots,  then click here to send us a feedback with providing the following information. Once the provided information helps verify your ownership, we will contact you via your provided email address.

    1. Reason for request

    2. Your full name

    3. WeChat ID or mobile number used to register the account

    4. Registration date

    5. Last login date and time

    6. Linked mobile number

    7. The mobile number that can normally receive SMS code at present.

    8. Your email address

    9. WeChat IDs of at least three friends who are in your WeChat contacts

    10. Phone brand/model frequently used to log in WeChat

    11. City and country from which you most regularly log in to WeChat

    12. The retrieval ticket number

Note: 

    1. We will try to solve your problem within three working days after we receive your feedback with valid informations. 

    2. The information you provide is for account ownership verification purposes only and once your account ownership is verified, the information you provide will immediately be deleted.