If you are unable to unfreeze your WeChat account, try the following method.
Step 1. Open WeChat and from the login page, tap Unable to Log In? at the bottom of WeChat login page > Request Password Retrieval > Request.
After completing the password retrieval, you will receive an SMS notification with the results within 24 hours. If the request is approved, a new WeChat password will be sent via SMS which you can use to log in to WeChat again.
Step 2.
Click here to send us a feedback with a screenshot of the result of the password retrieval above and provide the following information. Once the provided information helps verify your ownership, we will contact you via your provided email address.
1. Your full name
2. WeChat ID or mobile number used to register the account
3. Registration date
4. Last login date and time
5. Linked mobile number
6. The mobile number that can normally receive SMS code at present.
7. Your email address
8. WeChat IDs of at least three friends who are in your WeChat contacts
9. Phone brand/model frequently used to log in WeChat
10. City and country from which you most regularly log in to WeChat
11. The retrieval ticket number
Notes:
1. We will try to solve your problem within three working days after we receive your feedback with valid informations.
2. The information you provide is for account ownership verification purposes only and once your account ownership is verified, the information you provide will immediately be deleted.
