If you are unable to log in to WeChat for any of the following reasons, try the methods below:
1. Forgot WeChat password
1.1 Use your linked information to log in to WeChat (i.e. linked mobile number, email, QQ, Facebook)
① To learn how to log in via linked information,
click here.
② Unable to log in to WeChat via linked information?
Click here.
1.2 You haven't linked your mobile/email/QQ/Facebook to your account?
Click here.
1.3 If password retrieval was not successful,
click here.
2. Unable to receive SMS verification code or password reset email
2.1 After entering your linked mobile number, if you're still unable to receive an SMS with the verification code,
click here.
2.2 After entering your linked email address, if you're still unable to receive an email with the verification code,
click here.
3. Using a new device to log in for the first time
3.1 To verify your identity to log in on a new device for the first time,
click here.
3.2 Unable to verify your identity to log in?
Click here.
4. Account frozen
4.1 To learn how to unfreeze your account,
click here.
5. Error message when logging in
5.1 Receive an error message when trying to log in?
Click here.
